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I recently started a home based business and just didn't have it in the budget to have two phone lines (one for a fax). The very first person I spoke with knew the answer to my question and I was only on the phone for about two minutes. I use a DSL line for internet as well as fax and phone line. I knew about the Command Communications switches from working in the computer industry years ago and decided to give them a call to find out if it would work with a DSL Line. This handy piece of equipment worked right out of the box without any effort or programming. I did have to put in a DSL filter (supplied by my phone company), but that was a piece of cake and worked right away.
I needed a box to route calls to the answering machine and the fax machine. In particular I needed one that could route on distinctive ring.This one works like a champ.The documentation is good enough to walk you through any setup you might need. Older reviews suggested that you needed to call for support. At some point they updated their documentation, I did not need to call for help with distinctive ring.I'd buy one again.
Even after following the instructions which came with the unit & those accompanying my FAX machine, it doesn't route the fax messages properly.
Our old Commswitch died on us, so we went searching for a new one or something to replace what it did. It does exactly what it says it will do. Not one store even knew what we were talking about. Got online and found it immediately. Makes our life a whole lot easier. It takes all the extra work out of running our business.
This is a company that provides no service whatever and probably cares only that they made a sale and will not back the product. I have contacted the company and they simply ignored me.
You never know what will happen. I paid full price for this unit and it does not work properly.
At still other times it will allow you to answer the phone and work properly. You will answer the phone and it keeps ringing until the answering machine comes on.
On other occasions it will not allow you to answer at all and it will transfer the call to the fax machine. The literature says the machine must be returned in 10 days and then they charge you a 25% restocking fee.
As they are the main supplier of this type of device, they need not concern themselves with customer service.
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